Got questions? Our support team is ready to assist with orders, deliveries, returns, or app usage. Use the links below or contact us directly for a fast resolution.
Find answers to the most common questions about shopping with Padradux. Expand each item for details or contact us for more help.
How do I track my order?+
Use the Padradux app to track your order in real-time. Go to “My Orders” and select your order to view its status. You’ll also receive email updates.
What are your shipping times?+
Standard shipping takes 3–7 business days within India. Expedited options (1–3 days) are available at checkout for select locations.
Can I cancel my order?+
Orders can be canceled within 24 hours of placement via the app or by contacting contact@padradux.com.
How do I return a product?+
Initiate a return within 30 days via the app under “My Orders.” Ensure the item is unused and in original packaging. See our Returns Policy for details.
Why isn’t my app working?+
Ensure you have the latest app version. Try logging out and back in, or reinstalling. For further help, see App Support or contact us.
Do you offer installation services?+
Yes! We partner with certified garages for professional installations. Book via the app. Learn more at Installation Services.
How do I apply a discount code?+
Enter your discount code at checkout in the app. Codes are case-sensitive and valid for one-time use unless specified.
Can I change my delivery address?+
If your order hasn’t shipped, update the address in the app under “My Orders.” For shipped orders, contact contact@padradux.com.
What payment methods do you accept?+
We accept UPI, credit/debit cards, net banking, and cash on delivery (select locations). Payments are processed securely via the app.
